Use Existing Application Registration

This procedure describes how to establish connection between Live Platform and the customer M365 tenant platform using an existing Application Registration by entering the Application (Client) ID and secret of this registration in the Onboarding wizard.

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Do the following:

1.

In the Services page from the Add Service drop-down, select Direct Routing.

2.

Choose the relevant customer.

3.

Click Add New Tenant.

4.

Enter Unique Short Name of Service - Define a unique name for the new service.

The name should comply with the following rules:

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The string should be 3-15 characters long

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The following characters cannot be used: \ / : * ? " < > |audit

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Can contain letters (lower/UPPER case), Numbers and special characters are allowed, however cannot contain the dot (.) or blank spaces.

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Unique name per Service

5.

Select the relevant license type Hosted Essentials+ or Hosted Pro license Type.

6.

Select the number of licensed users. A maximum of 500 users can be configured per service.

7.

Enter the following details of the Token Application registration and then click Next:

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Customer Microsoft Tenant ID

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Application (Client) ID

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Client Secret

The tenant credentials are validated.

8.

Click Next.

9.

Complete the Onboarding wizard for the creation of the service (see Onboarding with Hosted Essentials + and Onboarding with Hosted Pro).

10.

Open the Service portal for the new service (Direct Routing > Edit Service).

11.

Navigate to the Microsoft 365 Settings page (Configuration > M365 Configuration).

12.

Click Validate Authentication to validate the credentials of the tenant service with the App Registration. The Client Secret Days Until Expire value is displayed once the secret has been set for the first time.